Our SOC Team Stands Guard 24/7
So You Don’t Have To
With eSentire MDR you get SOC-as-a-Service that provides the 24/7 coverage you need to investigate and respond to threats before they impact your business. Our 24/7 Security Operations Center (SOC) Cyber Analysts are an extension of your team and will pick up the phone to provide immediate expertise, peace of mind, and hands-on assistance to remediate threats on your behalf when and where you need it.
ALL-IN-ONE MANAGED DETECTION AND RESPONSE SERVICE
eSentire MDR provides advanced detection, 24/7 threat hunting, end-to-end coverage, and complete response.
BUILD OR BUY YOUR SECURITY OPERATIONS CENTER (SOC)?
See what it would cost to staff and run your own 24/7 team compared to eSentire SOC-as-a-Service.
ESENTIRE SECURITY OPERATIONS CENTER (SOC) IN ACTION
Explore real-life scenarios where the eSentire SOC team worked tirelessly to stop cyberattacks.
ESENTIRE SECURITY OPERATIONS CENTER (SOC) PROCESS
Review the steps our SOC takes with every incident to protect you 24/7 and continuously improve your security posture.
Our open XDR cloud platform automatically disrupts high fidelity threats known to eSentire. This allows our 24/7 SOC, staffed with Elite Threat Hunters and experienced Cyber Analysts to focus on multi-signal investigation, threat containment and response. Backed by our industry-renowned Threat Response Unit (TRU), we offer around the clock security monitoring, unlimited threat hunting, threat disruption, containment, and unlimited incident handling and remediation.
About our SOCs
We are PCI compliant, SOC 2 and ISO27001 certified. We deliver cutting-edge SecOps capabilities, optimized staffing and workload management, quality assurance, and complete 24/7 support.
Our SOC team holds advanced credentials, including SSCP, OSCP, CSAP, CISSP, Security+, Network+, Linux+, Server+, and more.
1
5
Minute Mean Time To Contain
Initial Response in Seconds and Containment in Minutes
The time from alert to action is critical to prevent disruption across your business. eSentire SOC-as-a-Service provides initial threat response in seconds and contains threats with a 15 minute Mean Time to Contain.
How We Do It – 24/7 SOC Coverage
When an incident hits you want a team that will pick up the phone - live - to provide expertise, peace of mind, and complete response when you need it most.
With eSentire MDR it's how we do it that makes all the difference.
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24/7 SOC COVERAGE
A SOC Analyst receives an XDR-enriched output and cross-references detection and signal properties for event validation. They conduct a comprehensive review of the metadata, including endpoint processes, file downloads, and network traffic summaries related to the event. Next, they conduct a preliminaryinvestigation, including the reputation check of the involved public IP. They use various tools to establish data points and assess the domains leveragingthe IP for hosting purposes.
The SOC Analyst then examines business-specific information (e.g., work-flow handling notations, IP notations, and common knowledge notes) to determine if there are any considerations that could influence how the investigation should be handled.
The SOC Analyst will investigate to determine if the detection triggered was rule noise, a malicious attack, a suspicious incident, or initiated by a benign actor. The success of the attack is determined based on:
- IOCs and/or IOAs for the intrusion
- Details of the intrusion
- Level of access the attacker achieved
- Related malicious activity
- Indications of lateral movement
The SOC Analyst will determine if the incident requires customer notification, complying with the documented escalation and containment procedures for email and phone call communication. Simultaneously, our SOC team will isolate and contain the threat, and initiate threat response measures, which align with our response processes based on signal type and customer preference.
If the SOC Analyst determines there is a hands-on-keyboard attacker or ransomware attack unfolding, the analyst will engage our Incident Handling Team that is on staff for every shift. They will take command of the incident at that point, and they become the main point of contact for the customer. Our Incident Handling Team will also work cross-functionally with eSentire’s Threat Response Unit to scope the intrusion, identify threat actor activity in the environment and to ensure full remediation.
Our SOC team collaboratively enhances your overall security posture over time and becomes an extension of your security team. We leverage insights gained from each investigation in our SOC, providing ongoing improvements in your MDR service to bolster your organization's cyber resilience.
What You Can Expect from eSentire’s SOC-as-a-Service
24/7 Live SOC Cyber Analyst Support
YOUR RESULTS
Get immediate support and expertise from our SOC team 24/7. Speak with a live analyst who is already engaged and initiate expert-level response as an extension of your team.
Unlimited Incident Handling and Threat Hunting
YOUR RESULTS
Remain confident that each SOC shift team is supported by senior technical experts who perform global threat sweeps and proactively hunt threats across your environment based on the latest intelligence from our Threat Response Unit (TRU).
Powerful Open XDR Cloud Platform Support
YOUR RESULTS
If an orchestrated response isn’t possible, our platform equips our SOC team with the insights they need to perform deep investigation and execute manual containment, delivering a Mean Time To Contain of 15 minutes.